Put us on speed dial for all things FMD. medAspis is your first point of contact for all questions related to the Falsified Medicines Directive and Lean FMD. With our support, we will be with you every step of the way.
FMD is a complicated subject. We are happy to answer all questions about FMD. Whether they are about our Lean FMD system or other related topics.
For customers and (as yet) non-customers.
How do you create an account with Lean FMD? How do you register with NMVS? And how do you start the scanning process? Find all the answers and more in our online Lean FMD tutorial or print it out.
Download the tutorial:
With our FMD Compliance Check-up, we analyse and evaluate all critical alerts of your company.
Defective FMD Speed Scanner? Request a new one immediately. We will send you a loaner within 24 hours. And we will sort out later whether we’re dealing with a warranty case or a repair with costs. The main thing is that you can continue scanning quickly.
Is there an error message that you cannot classify? Is there a suspicion of forgery? Simply call the medAspis Alert Team or use the online alert form. Our offer is not only for customers, but for anyone who has questions.
medAspis Alert Team
+49 211 542629-50
Request Lean FMD free of charge for a test under actual conditions and experience for yourself how fast FMD can be. You will receive the Speed Scanner and all the information you need to get started. We will also advise you on how best to integrate Lean FMD into your processes.
Request new Aggregation Codes free of charge.
Do you need to validate software in use? Use our Validation Toolkit to check all functions in a simple and structured way. Simply request our toolkit. Each additional system change is documented on a continuing basis and helps you to keep up to date quickly and efficiently with release changes.
medAspis download service: always well informed
Our support team is always there for you.
Please use a larger screen to view the full support menu.
Please allow up to 24 hours for your order to be processed. We will then send the newly generated Aggregation Codes as a PDF to the email address provided here.
Is your FMD Speed Scanner no longer working? To ensure you can continue working without interruption, we will send you a replacement device as quickly as possible. At the same time, you will receive a return label for sending back your defective device.
You will receive the replacement unit regardless of whether your warranty is still valid.
Do you suspect counterfeiting? Our medAspis Alert Team will assist you with the process. We are also happy to assist you with unclear error messages or unfamiliar situations.
Describe the incident using the report form. If needed, you can upload up to three photos. We will contact you as soon as possible and support you with the next steps.
Companies in the pharmaceutical industry are validated and meet strict quality requirements. Nevertheless, there is still a significant compliance risk with FMD.
Suspected falsification cases may not be handled and documented in a GxP-compliant manner.
With our free, anonymous and non-binding Compliance Check-up, we analyse and assess your company’s critical FMD error messages.
Based on your existing FMD audit trails, we analyse among other things:
The analysis is performed entirely within your data system. No data is transmitted to medAspis. All evaluations remain anonymous.
Download the error messages directly to your computer in your local language.
Can’t find your language? As soon as you become a customer, we’ll of course provide the error messages in your local language. Promise.
medAspis stands for proven quality and traceable processes. Lean FMD provides the necessary framework for this.
Lean FMD is validated in accordance with EU-GMP Annex 15. medAspis operates a Quality Management System in accordance with ISO 9001 and supports you with validation and the required documentation.
With the Validation Toolkit, you receive the documentation for the validation of Lean FMD. This enables you to carry out the necessary validation steps in a structured and traceable manner.
Download an excerpt from the Validation Toolkit to get a first impression of the structure and process of validation.
The complete toolkit contains all the necessary documents for validating Lean FMD.